The role of customer’s engagement in service recovery
Author:
Affiliation:
1. Business Administration Department, Faculty of Commerce, Cairo University, Giza, Egypt
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2024.2358506
Reference137 articles.
1. Investigating the impact of social media images’ value, consumer engagement, and involvement on eWOM of a tourism destination: A transmittal mediation approach
2. #IHateYourBrand: adaptive service recovery strategies on Twitter
3. The Collateral Damage of C2C Communications on Social Networking Sites: The Moderating Role of Firm Responsiveness and Perceived Fairness
4. Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
5. The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
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