Experience vs quality: predicting satisfaction and loyalty in services
Author:
Affiliation:
1. Faculty of Economics, Tourism Management Department, Istanbul University, Istanbul, Turkey
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2020.1807005
Reference68 articles.
1. Appraisal of literature on customer experience in tourism sector: review and framework
2. The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
3. Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty: the mediating effects of overall satisfaction
4. Measuring tourist satisfaction: A factor-cluster segmentation approach
Cited by 34 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. Academic service quality, student satisfaction and loyalty: a study at higher education legal entities in Indonesia;The TQM Journal;2024-05-31
2. Experiential effects on mass sport participants’ event satisfaction and behavioral intentions: examining sensory, affective, behavioral, intellectual and relational dimensions;International Journal of Event and Festival Management;2024-04-09
3. An assessment of customer perception of water service quality at uMgungundlovu municipality;Journal of Local Government Research and Innovation;2024-03-29
4. Wellness Tourism Attributes and Tourist Outcomes: An Analysis of Configurational Effects;Journal of Travel Research;2024-03-21
5. Mindfulness affecting loyalty with mediating role of customer experience in the context of adventure tourism in Vietnam;Cogent Social Sciences;2024-02-19
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3