Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality-Reference-Cited by-同舟云学术

Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality

Published:1991-01 Issue:2 Volume:2 Page:149-162
ISSN:0954-4127
Container-title:Total Quality Management
language:en
Short-container-title:Total Quality Management

Author:

Schvaneveldt Shane J.,Enkawa Takao,Miyakawa Masami

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

http://www.tandfonline.com/doi/pdf/10.1080/09544129100000016

Reference12 articles.

1. Ando, S., Tsuji, S., Kano, N. and Ando, Y. A study on the features and their trends of quality elements from the viewpoint of attractive quality vs. must-be quality. Proceedings of 35th Technical Conference. Tokyo. pp.97–100. Japan Society for Quality Control. in Japanese

2. Defining the pattern of association in two-way contingency tables

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