Factors influencing customer citizenship behaviour in the hospitality industry
Author:
Affiliation:
1. Taylor’s University, Subang Jaya, Malaysia
2. Thiagarajar School of Management, Madurai, India
3. Lincoln University College, Petaling Jaya, Malaysia
4. Faculty of Tourism and Hotels, Fayoum University, Al Fayoum, Egypt
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Cultural Studies,Geography, Planning and Development,Social Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1080/11745398.2020.1850302
Reference121 articles.
1. The influence of website quality dimensions on e-purchasing behaviour and e-loyalty: a comparative study of Egyptian travel agents and hotels
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3. Hedonic shopping motivations
4. Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
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