Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations
Author:
Affiliation:
1. Henley Business School, University of Reading, Oxfordshire, UK
2. University of Bologna, Bologna, Italy
Publisher
Informa UK Limited
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/00207543.2022.2160027
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