Reciprocal relations between emotional exhaustion and episode-specific emotional labour: An experience-sampling study
Author:
Affiliation:
1. *University of Mannheim, Department of Psychology, Mannheim, Germany
2. Leuphana University Lüneburg, Institute for Management and Organization, Lüneburg, Germany
3. University of Mannheim, Department of Psychology, Mannheim, Germany
Publisher
Informa UK Limited
Subject
Applied Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1080/02678373.2023.2169967
Reference71 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. Stability, change, and the stability of change in daily workplace affect
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5. Methods of Ecological Momentary Assessment in Organizational Research
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