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The impact of emotional intelligence on hospitality employees’ work outcomes: a systematic and meta-analytical review

  • Published:2021-09-21 Issue: Volume: Page:1-22
  • ISSN:1936-8623
  • Container-title:Journal of Hospitality Marketing & Management
  • language:en
  • Short-container-title:Journal of Hospitality Marketing & Management

Author:

Zhu Dan1ORCID,Doan Tin12ORCID,Kanjanakan Pattamol13ORCID,Kim Peter B.1ORCID

Affiliation:

1. School of Hospitality and Tourism, Auckland University of Technology, Auckland, New Zealand

2. Hospitality & Tourism Institute, Duy Tan University, Da Nang, Vietnam

3. Tourism Management Division, Khon Kaen University International College, Khon Kaen, Thailand

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Cited by 11 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Customer-Oriented Behavior in Full-Service Restaurants: A Moderated-Mediation Model of Emotional Intelligence, Work Engagement, and Customer-Oriented Attitude;Journal of Quality Assurance in Hospitality & Tourism;2024-08-26

2. Tourist engagement: Toward an integrated framework using meta-analysis;Journal of Vacation Marketing;2024-04-16

3. Unraveling the World of Artificial Emotional Intelligence;Advances in Psychology, Mental Health, and Behavioral Studies;2024-04-12

4. The Relationship Between Emotional Intelligence, Mental Health, and the English Achievement of College Students Based on Big Data Statistical Analysis;International Journal of Web-Based Learning and Teaching Technologies;2024-02-19

5. Common Method Bias: It's Bad, It's Complex, It's Widespread, and It's Not Easy to Fix;Annual Review of Organizational Psychology and Organizational Behavior;2024-01-22
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