Service Innovations: What the Managers Believe and What the Customers Say-Reference-Cited by-同舟云学术

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Service Innovations: What the Managers Believe and What the Customers Say

Published:2016-07-06 Issue:2 Volume:26 Page:186-206
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Randhawa Praneet,Kim MiRan,Cichy Ronald F.

Funder

Club Managers Association of America

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

http://www.tandfonline.com/doi/pdf/10.1080/19368623.2016.1208598

Reference66 articles.

1. How to take customers into consideration in service innovation projects

2. Service system fundamentals: Work system, value chain, and life cycle

3. A Decade of Research in Club Management:

4. Another Decade of Research in Club Management: A Review of the Literature in Academic Journals for the Period 1994–2005

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