Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research
Author:
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
http://www.tandfonline.com/doi/pdf/10.1080/19368623.2014.846839
Reference67 articles.
1. Bank Service Quality (BSQ) Index
2. An investigation of the adoption and implementation of benchmarking
3. Mystery Shopping in Lodging Properties as a Measurement of Service Quality
4. A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
5. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
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