Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants
Author:
Affiliation:
1. College of Hospitality and Tourism Management, Sejong University, Seoul, Republic of Korea
2. School of Hospitality and Tourism Management, Purdue University, West Lafayette, Indiana, USA
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2019.1567432
Reference69 articles.
1. The Market for "Lemons": Quality Uncertainty and the Market Mechanism
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4. The Influence of Store Environment on Quality Inferences and Store Image
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