Antecedents of proactive customer service performance in hospitality: a meta-analysis
Author:
Affiliation:
1. Faculty of Hotel Management, Qingdao Vocational and Technical College of Hotel Management, Qingdao, Shandong, China
2. School of Business and Economics, Universiti Putra Malaysia, Serdang, Selangor, Malaysia
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2023.2184896
Reference106 articles.
1. How organizational justice in the hospitality industry influences proactive customer service performance through general self-efficacy
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4. What Is the Difference Between a Systematic Review and a Meta-analysis?
5. Antecedents and outcomes of abusive supervision: Test of a trickle-down model.
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