Service sabotage in hospitality: A meta-analytic review
Author:
Affiliation:
1. School of Management, Huazhong University of Science and Technology, Wuhan, China
2. School of Business Administration, Zhongnan University of Economics and Law
Funder
National Natural Science Foundation of China
Publisher
Informa UK Limited
Subject
Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems
Link
https://www.tandfonline.com/doi/pdf/10.1080/19368623.2022.2101169
Reference106 articles.
1. Dear top management, please don’t make me a cynic: intention to sabotage
2. A riposte to ostracism and tolerance to workplace incivility: a generational perspective
3. The influence of service employees and other customers on customer unfriendliness: a social norms perspective
4. The Impact of Environmental Stimuli on Hotel Service Employees’ Service Sabotage—Mediation Role of Emotional Intelligence and Emotional Dissonance
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