Thematic elements underlying the delivery of services in high-contact public service encounters-Reference-Cited by-同舟云学术

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Thematic elements underlying the delivery of services in high-contact public service encounters

Published:2012-01-10 Issue:6 Volume:24 Page:532-545
ISSN:0953-7287
Container-title:Production Planning & Control
language:en
Short-container-title:Production Planning & Control

Author:

Ojiako Udechukwu¹,Maguire Stuart²,Chipulu Max³

Affiliation:

1. a Faculty of Engineering and the Built Environment , University of the Witwatersrand , Johannesburg , South Africa

2. b School of Management, University of Sheffield , Sheffield , UK

3. c School of Management, University of Southampton , Southampton , UK

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications

Link

https://www.tandfonline.com/doi/pdf/10.1080/09537287.2011.642485

Reference95 articles.

1. Role of explicit and tacit knowledge in Six Sigma projects: An empirical examination of differential project success

2. The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers

3. Analysis and Improvement of Information-Intensive Services: Evidence from Insurance Claims Handling Operations

4. Global Disaggregation of Information-Intensive Services

5. Emotional Labor in Service Roles: The Influence of Identity

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