Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) – a case study of C company-Reference-Cited by-同舟云学术

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Improving the efficiency of IT help-desk service by Six Sigma management methodology (DMAIC) – a case study of C company

Published:2011-01-20 Issue:7 Volume:22 Page:612-627
ISSN:0953-7287
Container-title:Production Planning & Control
language:en
Short-container-title:Production Planning & Control

Author:

Li Shing-Han¹,Wu Chi-Chuan²,Yen David C.³,Lee Ming-Chih¹

Affiliation:

1. a Department of Information Management , Tatung University , No. 40, Chung-Shan North Road, Section 3, Taipei 104, Taiwan

2. b Department of Business Management , Tatung University , No. 40, Chung-Shan North Road, Section 3, Taipei 104, Taiwan

3. c Department of Decision Sciences and Management Information Systems , Miami University , Oxford, OH 45056, USA

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications

Link

https://www.tandfonline.com/doi/pdf/10.1080/09537287.2010.503321

Reference22 articles.

1. The Case Research Strategy in Studies of Information Systems

2. The communion bridge to Six Sigma and process capability indices

Cited by 21 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. DMAIC-v2: A Novel Guide to the Improvement of Industrial Processes;Smart and Sustainable Manufacturing Systems;2024-04-17

2. THE IMPACT OF THE DIGITAL ERA ON THE IMPLEMENTATION OF THE TRADITIONAL SIX-SIGMA DMAIC- A NEW DMAISE CYCLE DEVELOPMENT;INT J IND ENG-THEORY;2024

3. Application of Six Sigma methodology using DMAIC approach for a packaging olives production system: a case study;International Journal of Lean Six Sigma;2023-05-19

4. Enhancing manufacturing excellence with Lean Six Sigma and zero defects based on Industry 4.0;Advances in Production Engineering & Management;2023-03-30

5. Solenoid valves quality improvement based on Six Sigma management;International Journal of Lean Six Sigma;2022-04-26

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