Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company-Reference-Cited by-同舟云学术

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Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company

Published:2022-10-17 Issue:1 Volume:9 Page:
ISSN:2331-1916
Container-title:Cogent Engineering
language:en
Short-container-title:Cogent Engineering

Author:

Alalawin Abdullah¹^ORCID,Qamar Ahmad M.¹,AlAlaween Wafa’ H.²,Bentahar Yasser³,Al-Halaybeh Tarneem¹,Al-Jundi Salsabeel¹,Tanash Moayad¹

Affiliation:

1. Department of Industrial Engineering, faculty of engineering, The Hashemite University, Zarqa, Jordan

2. Department of Industrial Engineering, The University of Jordan, Amman, Jordan

3. Business Analytics Department, Higher Colleges of Technology, Abu Dhabi, United Arab Emirates

Funder

research

Publisher

Informa UK Limited

Subject

General Engineering,General Chemical Engineering,General Computer Science

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311916.2022.2124940

Reference65 articles.

1. Lean service operations: translating lean production principles to service operations

2. Shifting to lean service: Stealing a page from manufacturers' playbooks

3. A comparative analysis of Lean practices and performance in the UK manufacturing and service sector firms

4. Developing a key performance indicators tree for lean and smart production systems

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. An Empirical Assessment of Lean Readiness in Pharmaceutical Component Manufacturing SMEs;International Journal of Applied Logistics;2024-08-05

2. Productivity improvement in the manufacturing industry through the implementation of LM tools;AIP Conference Proceedings;2024

3. Mediation Impact of Socio-Technical Lean Implementation on Critical Success Factor and Service Quality Performance;Industry Forward and Technology Transformation in Business and Entrepreneurship;2023

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