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Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company

  • Published:2022-10-17 Issue:1 Volume:9 Page:
  • ISSN:2331-1916
  • Container-title:Cogent Engineering
  • language:en
  • Short-container-title:Cogent Engineering

Author:

Alalawin Abdullah1ORCID,Qamar Ahmad M.1,AlAlaween Wafa’ H.2,Bentahar Yasser3,Al-Halaybeh Tarneem1,Al-Jundi Salsabeel1,Tanash Moayad1

Affiliation:

1. Department of Industrial Engineering, faculty of engineering, The Hashemite University, Zarqa, Jordan

2. Department of Industrial Engineering, The University of Jordan, Amman, Jordan

3. Business Analytics Department, Higher Colleges of Technology, Abu Dhabi, United Arab Emirates

Funder

research

Publisher

Informa UK Limited

Subject

General Engineering,General Chemical Engineering,General Computer Science

Cited by 1 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Mediation Impact of Socio-Technical Lean Implementation on Critical Success Factor and Service Quality Performance;Industry Forward and Technology Transformation in Business and Entrepreneurship;2023
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