Personalizing guest experience with generative AI in the hotel industry: there's more to it than meets a Kiwi’s eye

Author:

Wang Pola Q.1ORCID

Affiliation:

1. School of Hospitality and Tourism, Auckland University of Technology, Auckland, New Zealand

Publisher

Informa UK Limited

Reference95 articles.

1. AI Forum New Zealand. (2018). Artificial intelligence: Shaping a future New Zealand . Retrieved August 6 2023 from https://www.mbie.govt.nz/dmsdocument/5754-artificial-intelligence-shaping-a-future-new-zealand-pdf

2. Revisiting destination competitiveness through chaos theory: The butterfly competitiveness model

3. Armitage P. (2023). 5 ethics issues for ChatGPT and design . Retrieved August 11 2023 from https://www.thefountaininstitute.com/blog/chat-gpt-ethics

4. The Growth of Low-Skill Service Jobs and the Polarization of the US Labor Market

5. OpenAI ChatGPT Generated Literature Review: Digital Twin in Healthcare

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