Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service mega-disruptions-Reference-Cited by-同舟云学术

Exploring how interaction leads to value co-creation, value co-destruction, and value no-creation during service mega-disruptions

Published:2023-09-30 Issue: Volume: Page:1-18
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Assiouras Ioannis¹,Vallström Niklas²,Skourtis George³,Buhalis Dimitrios⁴

Affiliation:

1. Institute of Sustainable Business and Organizations – Sciences and Humanities Confluence Research Center – UCLY, ESDES, Lyon, France

2. Faculty of Business, Department of Business, Kristianstad University, Kristianstad, Sweden

3. Department of Tourism, Hospitality, and Sports School of Business and Economics, Center of Excellence in Food, Tourism and Leisure (CoEFTL), Deree-The American College of Greece, Athens, Greece

4. School of Hotel and Tourism Management, Bournemouth University Business School, Bournemouth University, Poole, UK

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2023.2259055

Reference58 articles.

1. Organizational Transparency and Sense-Making: The Case of Northern Rock

2. Alvesson, M. (2011). Interpreting interviews. Sage.

3. Alvesson, M., & Sköldberg, K. (2009). Reflexive methodology: New vistas for qualitative research (2nd ed.). SAGE.

4. Testing the relationship between value co-creation, perceived justice and guests’ enjoyment;Assiouras I.;Current Issues in Tourism,2023

5. Value propositions during service mega-disruptions: Exploring value co-creation and value co-destruction in service recovery

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