Promotion of customer patronizing behaviour by utilizing fairness experience in the food delivery application
Author:
Affiliation:
1. School of Hospitality, Tourism and Events, Taylor's University, Subang Jaya, Malaysia
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/13683500.2020.1839026
Reference27 articles.
1. Inequity In Social Exchange
2. How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
3. The impact of financial services quality and fairness on customer satisfaction
4. The determinants of customer loyalty: An analysis of intangible factors in three service industries
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