Logistics Service Quality in Online Shopping: A Bibliometric Analysis
Author:
Affiliation:
1. School of Management, National Institute of Technology Karnataka, Surathkal, India
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Human-Computer Interaction
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332861.2021.2011598
Reference126 articles.
1. Online Service Quality and Brand Equity: The Mediational Roles of Perceived Value and Customer Satisfaction
2. Making Better Fulfillment Decisions on the Fly in an Online Retail Environment
3. E-fulfillment and multi-channel distribution – A review
4. Consumer's Perception of Website Service Quality: An Empirical Study
5. The impact of Web quality and playfulness on user acceptance of online retailing
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