The Use of Consumer-Generated Feedback in the Hotel Industry: Current Practices and Their Effects on Quality
Author:
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/15256480.2015.1054754
Reference38 articles.
1. An investigation of the adoption and implementation of benchmarking
2. Mystery Shopping in Lodging Properties as a Measurement of Service Quality
3. Hotel award schemes as a measurement of service quality—an assessment by travel industry journalists as surrogate consumers
4. The impact of HRM practices on organisational performance in the Indian hotel industry
5. Herd behavior in purchasing books online
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