ANALYSIS OF CONTROL ACTIVITIES IN PURCHASING PROCESS OF HOTEL OPERATIONS: THE CASE OF SAPANCA

Abstract

Changes in consumer demands and increasing competition among hotel businesses necessitate the purchasing control process in terms of the quality of the service provided. It is critical to manage the purchasing control process at the point of correctly determining the product needs of the enterprises, determining the quality products, performing daily warehouse controls, performing the performance controls of the purchasing department, and evaluating the complaints received. Successful management of the purchasing control process and minimizing the risks they may encounter will contribute to their differentiation from their competitors in the market. In this study, it is aimed to examine the control activities carried out by hotel enterprises in the purchasing processes. This study is thought to be important in terms of including the control activities in the purchasing process in hotel businesses, as well as the relations with other departments and the evaluation of incoming complaints. A semi-structured interview form has been used to gather data in the study, in which the qualitative research method has been used, As a result of the data obtained, it has been revealed that a material demand list is created in line with the department needs by making end-of-day warehouse controls in the hotel enterprises, strong communication frequency is maintained by ensuring firm stability with reliable suppliers, and attention is paid to interdepartmental coordination and communication with a solution-oriented approach to the complaints.