The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers-Reference-Cited by-同舟云学术

The effect of humanitarian logistics service quality to customer loyalty using Kansei engineering: Evidence from Indonesian logistics service providers

Published:2020-01-01 Issue:1 Volume:7 Page:1826718
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Masudin Ilyas¹,Safitri Nika Tampi¹,Restuputri Dian Palupi¹,Wardana Rahmad Wisnu¹,Amallynda Ikhlasul¹

Affiliation:

1. Industrial Engineering Department, University of Muhammadiyah Malang, Jl. Raya Tlogomas 26, Malang 65144, Indonesia

Funder

no direct funding for this research

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2020.1826718

Reference114 articles.

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