The role of customer satisfaction in achieving business excellence
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/09544120100000016
Reference12 articles.
1. Working Paper, Report No. 93-112;Anderson E.W.,1993
2. A Paradigm for Developing Better Measures of Marketing Constructs
3. A National Customer Satisfaction Barometer: The Swedish Experience
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