Communication, Face Saving, and Anxiety at an Academic Library's Virtual Reference Service
Author:
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
http://www.tandfonline.com/doi/pdf/10.1080/10875301.2013.809043
Reference51 articles.
1. The Implications of Library Anxiety for Academic Reference Services: A Review of Literature
2. Instant messaging and presence technologies for college campuses
3. The “overdue kid”: A face-to-face library service encounter as ritual interaction
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