Systemic shock, cultural differences, and customer satisfaction: lessons from student perceptions in shift to non-classroom education during initial phases of pandemic
Author:
Affiliation:
1. Department of Management, Indiana University of Pennsylvania, Indiana, PA, USA
2. Department of Marketing, Abu Dhabi University, Abu Dhabi, UAE
3. Telos Partners, India
Publisher
Informa UK Limited
Subject
Marketing,Education
Link
https://www.tandfonline.com/doi/pdf/10.1080/08841241.2022.2042760
Reference118 articles.
1. Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes
2. Development of a model to analyze HEI image: a case based on a private and a public university
3. The Effect of Blended Learning in Enhancing Female Students’ Satisfaction in the Saudi Context
4. The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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