Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics-Reference-Cited by-同舟云学术

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Navigating Turbulence: The Impact of COVID-19 Stress on Flight Attendants’ Pro-Social Service Behavior and Job Dynamics

Published:2024-08-02 Issue: Volume: Page:1-30
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Sim Miyoung¹^ORCID,Choe Yeongbae²,Kim Hany¹

Affiliation:

1. Department of Tourism and Convention, Pusan National University, Geumjeong-Gu, Busan, Republic of Korea

2. Department of Tourism Management, College of Social Science, Gachon University, Seongnam-si, Gyeonggi-D\o, South Korea

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2024.2385432

Reference77 articles.

1. The Antecedents of Prosocial Service Behaviours: An Empirical Investigation

2. Do job insecurity, anxiety and depression caused by the COVID-19 pandemic influence hotel employees’ self-rated task performance? The moderating role of employee resilience

3. The influence of self-esteem and role stress on job performance in hotel businesses

4. Does turnover intention mediate the effects of job insecurity and co-worker support on social loafing?

5. Boundary Spanning Roles and Organization Structure

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