Ranking the Hotel Website Service Quality according to Customer’s Perception: A Case Study of 4-Star Hotel-Reference-Cited by-同舟云学术

Ranking the Hotel Website Service Quality according to Customer’s Perception: A Case Study of 4-Star Hotel

Published:2022-07-15 Issue: Volume: Page:1-20
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Van Huy Le¹,Thai Thinh Nguyen Huu²

Affiliation:

1. TRT for Business Intelligence, Marketing Department, University of Economics - The University of Danang, Danang City, Vietnam

2. PhD. Candidate of University of Economics -The University of Danang, Da Nang City, Vietnam; Tourism Department, University of Khanh Hoa, Khanh Hoa, Vietnam

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2022.2100032

Reference52 articles.

1. Customer Loyalty Towards Travel Agency Websites: The Role of Trust and Hedonic Value

2. Hotel website quality, perceived flow, customer satisfaction and purchase intention

3. Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. A decision-making framework in family-owned hotels for evaluating and selecting suppliers and strategic partners;Journal of Family Business Management;2024-04-30

2. HRM Practices and Customer Satisfaction in the Hotel Industry: The Mediating Role of Service Quality;Lecture Notes in Networks and Systems;2024

3. Developing the Scale for Measuring the Service Quality of Internet-Based E-Waste Collection Platforms;Sustainability;2023-05-08

4. Effects of Travel Website Quality and Perceived Value on Travel Intention with eWOM in Social Media and Website Reviews as Moderators;Journal of Quality Assurance in Hospitality & Tourism;2022-10-20