HRM Practices and Customer Satisfaction in the Hotel Industry: The Mediating Role of Service Quality
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-67431-0_55
Reference13 articles.
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3. Ali, B.J., et al.: Hotel service quality: the impact of service quality on customer satisfaction in hospitality. Int. J. Eng. Bus. Manage. 5, 14–28 (2021)
4. Chand, M.: The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry. Int. J. Hum. Resour. Manage. 21, 551–566 (2021)
5. Gimeno-Arias, F., Santos-Jaén, J.M., Palacios-Manzano, M., Garza-Sánchez, H.H.: Using PLS-SEM to analyze the effect of CSR on corporate performance: the mediating role of human resources management and customer satisfaction: an empirical study in the Spanish food and beverage manufacturing sector. Mathematics 9, 29–73 (2021)
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