Voices that Care Differently: Understanding the Effectiveness of a Conversational Agent with an Alternative Empathy Orientation and Emotional Expressivity in Mitigating Verbal Abuse-Reference-Cited by-同舟云学术

Voices that Care Differently: Understanding the Effectiveness of a Conversational Agent with an Alternative Empathy Orientation and Emotional Expressivity in Mitigating Verbal Abuse

Published:2021-11-10 Issue: Volume: Page:1-15
ISSN:1044-7318
Container-title:International Journal of Human–Computer Interaction
language:en
Short-container-title:International Journal of Human–Computer Interaction

Author:

Chin HyoJin¹^ORCID,Yi Mun Yong²^ORCID

Affiliation:

1. Data Science Group, Institute for Basic Science, Daejeon, South Korea

2. Department of Industrial and Systems Engineering, KAIST, Daejeon, South Korea

Funder

Electronics and Telecommunications Research Institute

Korean government

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Link

https://www.tandfonline.com/doi/pdf/10.1080/10447318.2021.1987680

Reference81 articles.

1. Emotions Associated with Verbal Aggression Expression and Suppression

2. The morality of abusing a robot

3. Information function of empathic emotion: Learning that we value the other's welfare.

4. Gender affordances of conversational agents

5. Brahnam, S. (2005). Strategies for handling customer abuse of ecas. Abuse: The Darker Side of Humancomputer Interaction, 62–67.

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