Monitoring customer complaints using the repetitive sampling-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Monitoring customer complaints using the repetitive sampling

Published:2020-04-09 Issue:2 Volume:51 Page:313-327
ISSN:0361-0926
Container-title:Communications in Statistics - Theory and Methods
language:en
Short-container-title:Communications in Statistics - Theory and Methods

Author:

AL-Marshadi Ali Hussein¹,Aslam Muhammad¹,Alharbey Abdullah Hamoud¹,Khan Nasrullah²,Ahmad Liaquat³

Affiliation:

1. Department of Statistics, Faculty of Science, King Abdulaziz University, Jeddah, Saudi Arabia

2. Department of Statistics, University of Veterinary & Animal Sciences, Lahore (Sub Campus, Jhang), Pakistan

3. Department of Statistics and Computer Science, University of Veterinary & Animal Sciences, Lahore, Pakistan

Funder

Deanship of Scientific Research (DSR), King Abdulaziz University, Jeddah

Publisher

Informa UK Limited

Subject

Statistics and Probability

Link

https://www.tandfonline.com/doi/pdf/10.1080/03610926.2020.1748199

Reference42 articles.

1. Capability index-based control chart for monitoring process mean using repetitive sampling

2. Designing of X-bar control charts based on process capability index using repetitive sampling

3. A New S2Control Chart Using Multiple Dependent State Repetitive Sampling

4. The relationship between service quality and retention within the automated and traditional contexts of retail banking

5. Cross-category variation in customer satisfaction and retention

Cited by 6 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Deep-Learning-Based Customer Complaints Monitoring System Using Online Review;2024

2. A re-evaluation of repetitive sampling techniques in statistical process monitoring;Quality Technology & Quantitative Management;2023-08-21

3. Customer complaints monitoring with customer review data analytics: An integrated method of sentiment and statistical process control analyses;Advanced Engineering Informatics;2021-08

4. A control chart pattern recognition methodology for controlling information technology-enabled service (ITeS) process customer complaints;International Journal of Productivity and Performance Management;2021-06-08

5. Monitoring circuit boards products in the presence of indeterminacy;Measurement;2021-01

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号京ICP备18003416号-3