Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services-Reference-Cited by-同舟云学术

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Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services

Published:2016-01-22 Issue:7-8 Volume:28 Page:840-857
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Melão Nuno Filipe¹,Maria Guia Sara²,Amorim Marlene³

Affiliation:

1. Instituto Politécnico de Viseu and Centro de Estudos em Gestão e Economia, Escola Superior de Tecnologia e Gestão de Viseu, Viseu, Portugal

2. Centro de Bem-estar e Repouso da Paróquia de Sever, Sever, Portugal

3. Departamento de Economia, Gestão e Engenharia Industrial, Universidade de Aveiro, Aveiro, Portugal

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2015.1132160

Reference38 articles.

1. Excellence models in the non‐profit context: strategies for continuous improvement

2. Ecomomics aspects of quality and organizational performance – a study in Setúbal care homes for elderly persons

3. A Study of Quality-Managed Human Service Organizations

4. ISO 9000: Outside the Iron Cage

5. An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

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