The Impact of Commitment to Apply the Standards of the European Model of Excellence in Functional Performance: A Case Study of the Sudanese Electricity Distribution Company

Abstract

This study aimed to find out the effect of applying the standards of the European model of excellence on the functional performance of the Sudanese Electricity Distribution Company Limited (SEDCL) in Sudan. And come up with results that show the reality of the ability of the Sudanese company to apply this model, the best standards for applying it, and the standards where there is weakness in applying them. 200 questionnaires were distributed to the respondents, of which only 172 were valid for analysis. They were retrieved at a retrieval rate of 86%, which is a high response rate that exceeds the acceptable limit of 75%. There is a weak effect of adherence to the application of the standard (leadership, strategy, partnerships, resources, personnel, and operations) on the functional performance of the Sudanese Electricity Distribution Company Limited. The study concluded that the Sudanese company is committed to apply the standards of the European model, and the commitment to apply the standards (customer results, employee results, community results, key performance) affects the functional performance of the Sudanese Electricity Distribution Company Limited. The best model to use (operations, community results, employee results, key results, partnerships, and resources) in terms of their impact on the Functional performance of the Sudanese Electricity Distribution Company Limited The study recommends that Sudanese Electricity Distribution Company Limited review the application of some elements of the European model that have a weak impact on Functional performance (such as leadership, strategy, employees, and customer results) to achieve the greatest benefit from applying this model.