Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach-Reference-Cited by-同舟云学术

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Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach

Published:2024-01-02 Issue:1-2 Volume:35 Page:297-319
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Oh Dong-Geun¹^ORCID,Elango B.²³⁴^ORCID

Affiliation:

1. Department of Library and Information Science, Keimyung University, Daegu, South Korea

2. Department of Library and Information Science, Rajagiri College of Social Sciences, Kochi, India

3. Rajagiri Business School, Kochi, India

4. Centre of Excellence in Journalology, Rajagiri College of Social Sciences, Kochi, India

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2023.2293877

Reference76 articles.

1. Bibliometrix analysis of information sharing in social media

2. The development of HEdPERF: a new measuring instrument of service quality for the higher education sector

3. Biodiversity Management: A Bibliometric Analysis of Scopus Database Publications

4. Evaluating educational service quality among dentistry and nursing students with the SERVQUAL model: A cross-sectional study

5. Everything is Going Electronic, so do Services and Service Quality: Bibliometric Analysis of E-Services and E-Service Quality

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Harnessing the Power of LLMs for Service Quality Assessment From User-Generated Content;IEEE Access;2024

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