Evaluating occupational health and safety service quality by SERVQUAL: a field survey study-Reference-Cited by-同舟云学术

Evaluating occupational health and safety service quality by SERVQUAL: a field survey study

Published:2018-02-01 Issue:5-6 Volume:31 Page:524-541
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Demir Pelin¹,Gul Muhammet²^ORCID,Guneri Ali Fuat³

Affiliation:

1. Occupational Safety Programme, Department of Industrial Engineering, Graduate School of Natural and Applied Sciences, Yildiz Technical University, Istanbul, Turkey

2. Department of İndustrial Engineering, Munzur University, Tunceli, Turkey

3. Department of İndustrial Engineering, Yildiz Technical University, Istanbul, Turkey

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1433029

Reference16 articles.

1. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

2. Multi-criteria decision making methods based weighted SERVQUAL scales to measure perceived service quality in hospitals: a case study from Turkey

3. Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital

4. A fuzzy AHP methodology for selection of risk assessment methods in occupational safety

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