Heterogeneous dimensions of SERVQUAL
Author:
Affiliation:
1. Department of Business Administration, Research Institute of Big Data Business, Chonbuk National University, Jeonju, South Korea
2. College of Business Administration, Seoul National University, Seoul, Republic of Korea
Funder
Institute of Management Research at Seoul National University
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1531700
Reference54 articles.
1. Dimensions of service quality: a study in Istanbul
2. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model
3. Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance
4. An empirical assessment of the SERVQUAL scale
5. Testing the Superiority and Dimensionality of SERVQLAL vs. SERVPERF in Higher Education
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