Service quality management and ecosystem theory
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2014.893081
Reference23 articles.
1. Value creation in innovation ecosystems: how the structure of technological interdependence affects firm performance in new technology generations
2. Value Transformation in the Mobile Service Ecosystem: A Study of App Store Emergence and Growth
3. Value creation by knowledge-based ecosystems: evidence from a field study
4. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
5. Reframing the past: A new approach in service quality assessment
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