The Interplay Between Supplier Management Practices and Customer Satisfaction: An Empirical Investigation of the Banking Industry in a Developing Country-Reference-Cited by-同舟云学术

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The Interplay Between Supplier Management Practices and Customer Satisfaction: An Empirical Investigation of the Banking Industry in a Developing Country

Published:2024-01-02 Issue:1 Volume:31 Page:25-42
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Bashar Abul¹^ORCID,Rahman Md. Mahbubur²^ORCID,Sakib Md. Nazmus³^ORCID

Affiliation:

1. School of Business & Entrepreneurship, Independent University, Bangladesh, Dhaka, Bangladesh

2. Department of Organization Strategy and Leadership, University of Dhaka, Dhaka, Bangladesh

3. Department of Management, University of Dhaka, Dhaka, Bangladesh

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2023.2285044

Reference123 articles.

1. Effects of business process management on organisational productivity: a study of selected banks;Adeoye A. O.;EuroEconomica,2022

2. Improving sustainability performance through supplier relationship management in the tobacco industry

3. The impact of design management and process management on quality: an empirical investigation

4. Development and Validation of TQM Implementation Constructs

5. Using e-wallet for business process development: challenges and prospects in Malaysia

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