Composing responses to negative hotel reviews: A genre analysis
Author:
Affiliation:
1. Language Institute, Thammasat University, Bangkok, Thailand
Publisher
Informa UK Limited
Subject
General Arts and Humanities
Link
https://www.cogentoa.com/article/10.1080/23311983.2019.1629154.pdf
Reference35 articles.
1. Brand equity dilution through negative online word-of-mouth communication
2. Discourse on the Move
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