Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework
Author:
Affiliation:
1. West Bank Water Department, Palestinian Water Authority, Ramallah, Palestine
2. Department of Industrial Engineering, An-Najah National University, Nablus, Palestine
Publisher
Informa UK Limited
Subject
Public Administration,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/01900692.2021.1984942
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4. Alemseged, M. (2019). the effect of service quality on customer satisfaction; in the case of main department of immigration and nationality affairs in Addis Ababa bole international airport branch [doctoral dissertation], St. Mary’s University
5. Examining the key dimensions of customer experience quality in the hotel industry
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