Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework-Reference-Cited by-同舟云学术

Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework

Published:2021-10-12 Issue: Volume: Page:1-16
ISSN:0190-0692
Container-title:International Journal of Public Administration
language:en
Short-container-title:International Journal of Public Administration

Author:

Ammar Shireen M.¹,Saleh Yahya A.²

Affiliation:

1. West Bank Water Department, Palestinian Water Authority, Ramallah, Palestine

2. Department of Industrial Engineering, An-Najah National University, Nablus, Palestine

Publisher

Informa UK Limited

Subject

Public Administration,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/01900692.2021.1984942

Reference76 articles.

1. The Effect of Service Quality on Customer Satisfaction at Federal Attorney General of Ethiopia

2. Extending the context of service: from encounters to ecosystems

3. Exploring the mediation effect of service quality implementation on the relationship between service quality and performance in the banking industry in Jordan

4. Alemseged, M. (2019). the effect of service quality on customer satisfaction; in the case of main department of immigration and nationality affairs in Addis Ababa bole international airport branch [doctoral dissertation], St. Mary’s University

5. Examining the key dimensions of customer experience quality in the hotel industry

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3. Evaluation Analysis and Key Index System Construction of Urban Public Management Service Quality Based on Grey Judgment Method;Journal of Sensors;2022-09-27

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