A Field Study Investigating the Effect of Waiting Time on Customer Satisfaction
Author:
Publisher
Informa UK Limited
Subject
General Psychology,Education,Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1080/00223989709603847
Reference16 articles.
1. Misapplications Reviews: The Parable of the Red Line
2. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
3. The Impact of Waiting in Line on Consumers
4. An Investigation into the Determinants of Customer Satisfaction
5. Consumer Reactions to Product Failure: An Attributional Approach
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