Third-party procedural justice perceptions: The mediating effect on the relationship between eWOM and likelihood to purchase-Reference-Cited by-同舟云学术

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Third-party procedural justice perceptions: The mediating effect on the relationship between eWOM and likelihood to purchase

Published:2021-04-20 Issue: Volume: Page:1-22
ISSN:1069-6679
Container-title:Journal of Marketing Theory and Practice
language:en
Short-container-title:Journal of Marketing Theory and Practice

Author:

Williams David¹,Crittenden Victoria²,Henley Amy³

Affiliation:

1. Assistant Professor of Marketing, Dalton State College, Dalton, GA, USA

2. Professor of Marketing, Babson Research Scholar,Babson College, Babson Park, MA, USA

3. Dean, Nistler College of Business & Public Administration, University of North Dakota, Grand Forks, ND, USA

Publisher

Informa UK Limited

Subject

Marketing

Link

https://www.tandfonline.com/doi/pdf/10.1080/10696679.2021.1890126

Reference115 articles.

1. Inequity In Social Exchange

2. Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate

3. The value disruption of uncivil other-customers during online service recovery

4. The Effects of Online Incivility and Consumer-to-Consumer Interactional Justice on Complainants, Observers, and Service Providers During Social Media Service Recovery

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1. The Impact of Perceived Tone, Age, and Gender on Voice Assistant Persuasiveness in the Context of Product Recommendations;ACM Conversational User Interfaces 2024;2024-07-08

2. Proactive Service Recovery Performance in Emerging (vs. Developed) Market-Based Firms: The Role of Clients’ Cultural Orientation;Organizations and Markets in Emerging Economies;2023-07-13

3. Channel choices and interaction patterns in continuously provided services: a customer journey perspective;Journal of Marketing Theory and Practice;2023-06-09

4. Attribution des défaillances de livraison des achats en ligne : le transporteur toujours fautif aux yeux du consommateur ?;Logistique & Management;2023-02-05

5. Observers’ complaint language perceptions: a new measure to aid social media service recovery evaluations;Journal of Marketing Theory and Practice;2022-11-22

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