A Comparative Study of Banking Services and Customer Satisfaction in Public, Private and Foreign Banks-Reference-Cited by-同舟云学术

A Comparative Study of Banking Services and Customer Satisfaction in Public, Private and Foreign Banks

Published:2011-07 Issue:1 Volume:2 Page:45-56
ISSN:0976-5239
Container-title:Journal of Economics
language:en
Short-container-title:Journal of Economics

Author:

Singh Surabhi¹,Arora Renu²

Affiliation:

1. Department of Resource Management, Gujarat Agricultural University, Dantiwada, Gujarat, India

2. Department of Resource Management, Institute of Home Economics, Delhi University, Delhi, India

Publisher

Kamla Raj Enterprises

Subject

Industrial and Manufacturing Engineering

Link

https://www.tandfonline.com/doi/pdf/10.1080/09765239.2011.11884936

Reference9 articles.

1. Dhar U, Dhar S, Jain A 2004. Service with a difference: A comparative analysis of private and public sector banks. Prestige Journal of Management and Research, 8 (1-2): 17–29.

2. Government of India 1976. Customer services in banks. Final Report by Working Group (R.K. Talwar committee) on Customer Services in Bank. Appointed by Government of India, 1976. Cited from Bahl Shweta 1999. In Services of Nationalized Banks and Customer Satisfaction, Masters Thesis, Unpublished. Delhi: University of Delhi.

3. Harsh V V 1993. Marketing of Services. New Delhi: Global Business Press.

4. Jankiraman R 1994. Indian banking by 2000 A.D. Challenges ahead, Indian banking by 2000 A.D. In: N Vinayakam (Ed.): A Profile of Indian Capital Market. New Delhi: Kanishka Publishers, P.47.

5. Jelassi T 2001. Banking on the internet: The Advance Bank in Germany. Banking on the Internet: The Advance Bank in Germany. In: A Michael, R Hitt, Ireland Duane, Robert E. Hoskisson (Eds.): Strategic Management: Competitiveness and Globalization. South-Western College Publishing, 2000 (withAlbrecht Enders). P. 166.

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