Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store-Reference-Cited by-同舟云学术

Service innovation, experiential relationship quality and shopping outcomes in a smart unmanned store

Published:2022-08-24 Issue: Volume: Page:1-24
ISSN:1352-7266
Container-title:Journal of Marketing Communications
language:en
Short-container-title:Journal of Marketing Communications

Author:

Wu Hung-Che¹,Xu Haonan²^ORCID,Wu Tsung-Pao³^ORCID

Affiliation:

1. Independent Researcher, Kaohsiung City, Taiwan

2. Business School, Nanfang College Guangzhou, Guangzhou, China

3. School of Accounting and Finance, Beijing Institute of Technology, Zhuhai Guangdong Province, China

Publisher

Informa UK Limited

Subject

Marketing,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/13527266.2022.2113910

Reference122 articles.

1. Abdul, Q. 2020. “Huawei Opens Retail Store with Robotic Staff.” Accessed 8 June 2022. https://www.gizchina.com/2020/01/03/huawei-opens-retail-store-with-robotic-staff/

2. Impact of Information Systems on Innovation (Product Innovation, Process Innovation) - Field Study on the Housing Bank in Jordon

3. Organizational emotional capability, product and process innovation, and firm performance: An empirical analysis

4. Relationship versus customer experience quality as determinants of relationship quality and relational outcomes for Kuwaiti retail banks

5. The role of brand love in consumer‐brand relationships

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