Impact of Information Systems on Innovation (Product Innovation, Process Innovation) - Field Study on the Housing Bank in Jordon

Abstract

The use and activation of information systems is now considered an important measure of the extent of organizations growth and progress. Thus, many of organizations accelerated and rushed today to find, develop and benefit from such systems to achieve its objectives. Perhaps the successive technological developments have made access to information quickly and easily, especially in light of the low costs of obtaining and using such systems; and to meet the needs of organizations and support performing the administrative functions therein. The aim of the study was to demonstrate the effect of management information system (TPS, MIS, DSS, ESS) on innovation (Product and process). The study population consisted of the Housing Bank branches in Irbid Governorate in all senior, middle and lower administrative levels. Sample was taken from all employees in the branches of the Housing Bank in Irbid Governorat. Approximately 160 questionnaires were distributed. About 152 questionnaires were retrieved. About 13 questionnaires were excluded due to non-validity of the statistical analysis, so that the questionnaires valid for analysis would become 139 questionnaires to form the percentage of (91%). The study reached to conclusion of, Existence of positive significant correlation between each of the management information system, decision support system, Executive Information Systems and innovation (product and process). Lack of positive correlation between the Transaction Processing Systems and innovation (product and process). The researcher recommended, focusing on the use of decision support systems for the nature of the data which can be provided, as it depends on the internal and external data systems, which assist the organization in studying and analyzing the internal position of the organization that is reflected on its external position which contributes to increase its competitiveness through discovering new services and products increase the satisfaction of the customer’s desire.