Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: an empirical study

Author:

Islam Md. Anisul,Khadem Mohammad,Sayem Ahmed

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Visual Arts and Performing Arts,Education

Reference68 articles.

1. Abu , N.K. Service quality dimensions: a study on various sizes of grocery retailers – a conceptual paper .Proceeding of IBBC. Kelana Jaya, Selangor, Malaysia: Faculty of Business Administration, Universiti Tun Abdul Razak . pp. 633 – 642 .

2. Revitalization of Service Quality to Gain Customer Satisfaction and Loyalty

3. An exploratory study of service quality in the Malaysian public service sector

4. Customer delight in a retail context: investigating delightful and terrible shopping experiences

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