How do cynical employees serve their customers? A multi-method study-Reference-Cited by-同舟云学术

How do cynical employees serve their customers? A multi-method study

Published:2017-08-24 Issue:1 Volume:27 Page:16-27
ISSN:1359-432X
Container-title:European Journal of Work and Organizational Psychology
language:en
Short-container-title:European Journal of Work and Organizational Psychology

Author:

Demerouti Evangelia¹,Xanthopoulou Despoina²,Bakker Arnold B.³

Affiliation:

1. Department of Industrial Engineering and Innovation Sciences, Human Performance Management Group, Eindhoven University of Technology, The Netherlands

2. School of Psychology, Aristotle University of Thessaloniki, Greece

3. Center of Excellence for Positive Organizational Psychology, Erasmus University Rotterdam, The Netherlands

Publisher

Informa UK Limited

Subject

Organizational Behavior and Human Resource Management,Applied Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1080/1359432X.2017.1358165

Reference81 articles.

1. The theory of planned behavior

2. Journal of Organizational Behavior

3. Development of a Content Analytic System for Analysis of Bargaining Communication in Marketing

4. Emotional Labor in Service Roles: The Influence of Identity

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