Building customer satisfaction with tour leaders: the roles of customer trust, justice perception, and cooperation in group package tours

Author:

Cheng Jui-Chang1,Chen Chien-Yu2,Yen Chang-Hua1,Teng Hsiu-Yu3

Affiliation:

1. Department of Leisure and Recreation Management, National Taichung University of Science and Technology, Taichung, Taiwan

2. Department of Marketing & Logistics Management, Chihlee University of Technology, New Taipei City, Taiwan

3. Department of Tourism and Recreation Management, Hsiuping University of Science and Technology, Taichung, Taiwan

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

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