Gender Stereotypes and Service Quality in Customer–Waitperson Encounters

Author:

Luoh Hsiang-Fei,Tsaur Sheng-Hshiung

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Cited by 22 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. User Experience and Service Quality (SERVQUAL) Influence on Customer Loyalty of Video Streaming Sites Visitors;2023 8th International Conference on Business and Industrial Research (ICBIR);2023-05-18

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3. Flirting in service encounters: does the server’s sex matter?;Journal of Services Marketing;2022-10-11

4. Consumer animosity and perceived cultural distance: Toward mutual well‐being for refugees and host countries;Journal of Consumer Affairs;2022-08-03

5. Analysis of Women’s Body Power in Consumer Culture: Study of Javanese Sinden Manifestations in Facing Gender Exclusion;Proceedings of the 2nd International Conference on Social Knowledge Sciences and Education (ICSKSE 2022);2022

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