User Experience and Service Quality (SERVQUAL) Influence on Customer Loyalty of Video Streaming Sites Visitors
Author:
Affiliation:
1. Bina Nusantara University,BINUS Online Learning,Information Systems Department,Jakarta,Indonesia
Publisher
IEEE
Link
http://xplorestaging.ieee.org/ielx7/10147162/10147394/10147446.pdf?arnumber=10147446
Reference17 articles.
1. Dimensions of User Experience - from the Product Design Perspective
2. The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e‐commerce settings
3. The Influence of Atmospheric Experience on Theme Park Tourist's Satisfaction and Loyalty in Malaysia;razak;International Journal of Innovation Creativity and Change,2019
4. Perilaku Konsumen Online (Pengaruh Nilai, Kepuasan, dan Inersia Terhadap Loyalitas);suhari;Jurnal Teknologi Informasi DINAMIK,2012
5. Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
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