A Kano-CKM model for customer knowledge discovery

Author:

Chen Yung-Hsin,Su Chao-Ton

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Reference30 articles.

1. Berger, C. (1993) Kano's methods for understanding customer-defined quality Center for Quality Management Journal, 2(4), pp. 3 - 36.

2. Betz, F.(2003) Managing Technological Innovation. Hoboken NJ: Wiley.

3. Davenport, T. and (2001) How do they know their customers so well?. In MIT Sloan Management Review. ( pp. 63 - 73 ).

4. Davenport, T. and Marchand, D. (2000) Is KM just good information management? Financial Times Limited, 4(25), pp. 2.

5. Donahue, K. (2001) Knowledge management: beyond database Harvard Business Management Update, 6(5).

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